Manage B2B milk delivery. Handle bulk orders, custom pricing, commercial schedules.
The wholesale dairy distribution industry operates fundamentally differently from retail delivery. Serving restaurants, cafes, schools, and hospitals requires sophisticated software for bulk orders, complex pricing, and demanding schedules.
MilkDelivery's wholesale platform is purpose-built for B2B operations, enabling distributors to manage hundreds of commercial accounts efficiently.
Manage restaurants needing pre-service delivery, coffee shops with high-volume consumption, schools with bid contracts, and hospitals requiring uninterrupted supply. Handle complex pricing agreements, credit terms, and institutional compliance with ease.
Wholesale dairy distribution centers on high-volume B2B relationships. Your customers are businesses that rely on consistent dairy supply to operate.
Manage restaurants, cafes, schools, hospitals, and retailers with unique requirements.
Handle cases, pallets, and truck loads instead of individual consumer units.
Automatic tier-based pricing, contract rates, and volume discounts.
Food service establishments represent your most time-sensitive customers. Restaurants and cafes typically require early morning deliveries before opening hours, often between 4 AM and 8 AM. They order fresh dairy products including milk, cream, butter, cheese, and yogurt in quantities based on anticipated daily or weekly customer volume. MilkDelivery's wholesale platform allows you to create dedicated food service routes optimized for these narrow delivery windows, ensuring your drivers complete all restaurant stops before service begins.
Coffee shops present unique challenges with their high cream and milk consumption. A busy cafe might go through 20-30 gallons daily. The system supports quick reorder functionality, allowing account managers to approve emergency orders when a cafe unexpectedly runs low. Standing orders can be configured with seasonal adjustments, automatically increasing summer iced coffee season volumes.
Schools and hospitals operate on predictable schedules but strict requirements. School districts often purchase through competitive bid contracts, requiring detailed documentation, compliance certificates, and rigid adherence to agreed pricing. MilkDelivery enables you to attach contract documents to customer accounts, set contract expiration alerts, and lock pricing for the contract period while tracking rebates or volume incentives.
Hospitals require uninterrupted supply for patient meals and clinical nutrition. These accounts typically operate on weekly delivery schedules with backup emergency delivery capabilities. The platform's forecasting tools help you predict hospital needs based on historical patterns, while quality documentation features let you maintain temperature logs and product certifications that healthcare facilities require.
Managing bulk orders requires thinking in cases, not individual units. When a hotel chain orders 50 cases of half-pint milk for breakfast service across three properties, your system needs to convert that into deliverable quantities, allocate inventory across warehouses, and calculate pricing based on the total volume rather than line items.
MilkDelivery's pricing engine supports sophisticated volume-based pricing structures. Configure pricing tiers where customers buying 1-10 cases pay one rate, 11-25 cases receive a discount, and 26+ cases get wholesale pricing. The system automatically applies the correct tier based on order size and customer contract terms. You can set different tiers for different products, implement seasonal pricing changes, and create promotional pricing that runs for specific date ranges.
Contract relationships form the foundation of wholesale distribution. Large accounts negotiate annual agreements specifying products, pricing, delivery schedules, and payment terms. The platform's contract management system stores these agreements digitally, links them to customer accounts, and automatically enforces contracted pricing. You can set contracts with fixed pricing, cost-plus formulas, or market-based adjustments tied to commodity indexes.
Contract renewal workflows ensure you never lose a customer due to expired agreements. The system alerts sales representatives 90 days before contract expiration, provides historical usage data to inform renewal negotiations, and tracks contract profitability over time. For multi-location accounts, you can create master agreements covering all locations while allowing individual site-level variations for delivery schedules or product selection.
Profitability in wholesale distribution depends on minimum order quantities that justify delivery costs. Set MOQs at the customer level, requiring accounts to meet dollar amount minimums or case count thresholds. The system prevents orders below minimums from being submitted, or alternatively flags them for approval with delivery fee add-ons.
Delivery scheduling flexibility differentiates wholesale service. Configure customer-specific delivery days and time windows. A restaurant might receive deliveries Tuesday and Friday between 5-7 AM, while a school receives Monday deliveries between 6-8 AM. The route optimization engine respects these windows while finding the most efficient multi-stop sequences. When customers request schedule changes, the system evaluates route impact and can automatically suggest alternative days that minimize delivery costs.
Enterprise accounts represent your highest-value relationships and require dedicated management. A regional restaurant chain with 30 locations needs centralized ordering, location-level delivery scheduling, consolidated invoicing, and corporate-level reporting. MilkDelivery's corporate account structure creates parent-child relationships where the corporate office maintains oversight while individual locations manage their specific needs.
Corporate dashboards provide visibility across all locations, showing aggregate spending, product usage patterns, and service metrics. Procurement managers can enforce approved product lists across locations, standardizing purchases to maximize volume discounts. The system generates consolidated invoices for corporate payment while maintaining location-level detail for internal charge-backs.
Wholesale routes differ from residential delivery in fundamental ways. Instead of 100+ stops of small quantities, wholesale routes involve 15-25 stops with significant volume at each. Drivers need dock access or back-door receiving areas, deliveries require 10-20 minutes per stop for unloading and paperwork, and strict time windows create sequencing constraints.
The platform's route optimization accounts for these factors. Configure service times per stop based on expected volume. Input time window constraints that the optimizer must respect. Set priority levels ensuring critical accounts get preferred time slots. The system generates routes that minimize drive time while honoring all constraints, and it automatically adjusts when rush orders are added or delivery windows change.
Commercial customers expect trade credit rather than payment on delivery. NET 30 and NET 60 payment terms are standard, requiring robust accounts receivable management. MilkDelivery's financial system tracks customer credit limits, outstanding balances, and payment history. Before accepting an order, the system verifies the customer has adequate available credit, preventing orders that would exceed established limits.
Automated aging reports show which accounts have invoices approaching or past due dates. Configure the system to send payment reminders at specified intervals, place accounts with overdue balances on credit hold, and alert sales representatives when valued customers need attention. For accounts consistently paying late, the system can require payment before releasing new orders or automatically shorten payment terms.
Setting appropriate credit limits balances sales growth against financial risk. Assign credit limits based on customer financial strength, payment history, and relationship length. New accounts might start with modest limits that increase after demonstrated payment performance. Large established accounts receive higher limits reflecting their volume and reliability.
The credit management dashboard provides real-time visibility into exposure across your customer base. Identify customers approaching credit limits who might need increases to continue ordering. Flag accounts exceeding acceptable days sales outstanding. Generate credit reports for internal review or as documentation for credit insurance applications. When customers request credit limit increases, the system provides payment history and trends to support approval decisions.
Some wholesale relationships involve consignment arrangements where you stock products at customer locations and invoice only what they use. Coffee shops might keep consignment cream dispensers that you refill and bill based on consumption. Convenience stores might stock dairy products on consignment, with unsold product returnable for credit.
MilkDelivery tracks consignment inventory separately from regular sales. Drivers scan what they deliver and what they remove, calculating net sales. The billing system generates invoices based on actual usage rather than deliveries. For sale-or-return arrangements, the returns processing workflow credits customers for returned product, adjusts inventory, and tracks return rates to identify quality issues or overstock situations.
Wholesale product offerings differ significantly from retail. Instead of individual gallons, you sell products in cases, bags-in-box, 5-gallon pails, and bulk containers. Your catalog needs to handle these packaging variations with accurate case counts, weight specifications, and pallet configurations for logistics planning.
The product management system supports multiple packaging levels for the same base product. Whole milk might be available in gallon jugs by the case, half-gallons in cases of 12, and 5-gallon bags-in-box. Each packaging variant has distinct SKUs, pricing, and inventory tracking. Customers see catalog presentations relevant to their business type - restaurants view food service packaging while retail accounts see consumer-ready formats.
Institutional customers have stringent food safety requirements beyond standard regulations. Schools require USDA commodities compliance documentation. Hospitals need lot traceability for patient safety protocols. Restaurant chains demand HACCP certifications and regular quality audits.
The quality management module maintains digital records of all certifications, inspection reports, and compliance documents. Attach certificates of insurance, organic certifications, and food safety audit results to customer accounts. Track product lot numbers throughout the distribution chain, enabling rapid recall execution if quality issues arise. Temperature monitoring integration records refrigeration data throughout delivery, providing documentation that products maintained cold chain integrity.
Government institutions and large corporations impose vendor compliance requirements ranging from liability insurance minimums to diversity certifications. The system stores these credentials with expiration tracking, ensuring you renew required certifications before customers suspend purchasing. When bidding on institutional contracts, generate compliance packages automatically from stored documentation.
Invoicing for institutional customers often requires specific formats, purchase order matching, and backup documentation. Configure invoice templates meeting each customer's requirements, whether they need detailed delivery tickets, summary invoices, or electronic data interchange formats. The accounts payable integration validates that invoices match purchase orders before submission, reducing payment delays from documentation discrepancies.
Wholesale distribution is fundamentally a relationship business. Large buyers choose suppliers based on reliability, service quality, and partnership value beyond just pricing. MilkDelivery's customer relationship management tools help you strengthen these relationships through attentive service and proactive communication.
Track all customer interactions including sales calls, service issues, and pricing discussions. Set reminders for regular account reviews, contract renewals, and relationship-building activities. When customers call with questions, representatives access complete history showing recent orders, delivery issues, and account notes, enabling informed conversations that demonstrate your commitment to their business.
Accurate demand forecasting prevents stockouts that disrupt customer operations while avoiding excess inventory that burdens working capital. The forecasting engine analyzes historical order patterns, identifies seasonal trends, and projects future demand at the customer and product level.
For customers with predictable patterns, the system generates recommended standing orders requiring only confirmation rather than manual entry. When unusual variance occurs - a restaurant typically ordering 10 cases suddenly orders 25 - the system flags it for verification, catching data entry errors before they cause delivery problems. Demand forecasts feed into procurement planning, helping you optimize supplier orders and production schedules to meet customer needs efficiently.
MilkDelivery provides wholesale dairy distributors the specialized tools required to succeed in commercial markets. From sophisticated pricing and credit management to route optimization for tight delivery windows, the platform handles the complexity of B2B distribution while maintaining the service levels your institutional customers demand.
B2B delivery management
Restaurants, cafes, retailers, institutions.
Large-volume orders, case/pallet quantities.
Volume discounts, contract pricing.
Net 30, credit limits, AR management.
Optimize for business delivery windows.
Account performance, growth, margins.
Daily restaurant supply
Coffee shop deliveries
Grocery & convenience
Schools & hospitals
See why Wholesale choose MilkDelivery